Refund policy
Last updated: October 18, 2026
At Furrow Friend, we stand behind our promise: satisfaction or your money back. If you or your pet aren't happy, we'll make it right.
Our 30-day money-back guarantee
You have 30 days from the date your order is delivered to request a return and refund. Sale items are covered too.
How to start a return
- Email us at furrow.friend@gmail.com within 30 days of delivery.
- Include your order number, the item(s) you'd like to return, and the reason. For damaged, faulty, or wrong items, please add a photo.
- We'll reply with return instructions and the return address.
Please don't send items back without contacting us first. Our orders ship from different warehouses, so the address on your package is usually not the correct return address. Returns sent without approval may not be processed.
Condition of items
For change-of-mind returns, items should be:
- Unused and unwashed (no pet hair, chewing, scratching, or stains)
- In their original packaging where possible, with all parts and accessories included
Damaged, faulty, or wrong items can be returned in any condition.
Who pays for return shipping
- Our mistake (damaged, faulty, or wrong item): we cover the cost. Often we won't even need the item back. We'll simply send a replacement or refund you.
- Change of mind (wrong size, your pet isn't a fan, or you just don't love it): you pay return shipping. We recommend using a tracked service, as we can't refund items that are lost on their way back to us.
- Original shipping charges are non-refundable unless the return is due to our error.
Refund timing
- Once we receive and check your return (or approve your claim, if no return is needed), we'll process your refund within 3 business days.
- Refunds go back to your original payment method. Depending on your bank or card provider, it may take 5–10 business days to show up on your statement.
- We'll email you when your refund has been issued.
Exchanges
The quickest way to get a different item is to return the one you have for a refund, then place a new order. If the item was damaged or wrong, we'll gladly send a replacement instead.
Damaged, faulty, or wrong items
If your order arrives damaged, faulty, or isn't what you ordered, email furrow.friend@gmail.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, whichever you prefer.
Lost packages
If your order never arrives, please see the "Lost or late packages" section of our Shipping Policy. If we can't locate it, you'll get a replacement or a full refund.
Cancellations
You can cancel your order for a full refund if it hasn't shipped yet. Contact us within 12 hours of ordering. Once an order has shipped, it can't be cancelled, but you can return it under our 30-day guarantee.
Late or missing refunds
If you haven't received your refund after 10 business days, first check with your bank or card provider. If it's still missing, email us at furrow.friend@gmail.com and we'll sort it out.
Contact us
Furrow Friend Email: furrow.friend@gmail.com Address: 29 Towerhill, Borrisokane, Tipperary, E45 DY84, Ireland We aim to reply within 1–2 business days.