Shipping policy

Last updated: October 18, 2026

Thanks for shopping with Furrow Friend! We want your pet's new favourite thing to reach you safely. Here's everything you need to know about how we ship.

Free shipping

  • Orders of $70 or more (USD) qualify for free standard shipping.
  • The threshold is based on your order total after discounts.
  • Orders under the threshold are charged $8.00 for standard shipping. Express shipping is also available for $15.00. Your shipping cost is always shown at checkout before you pay.

Where we ship

We currently ship to the United States. If your country isn't available at checkout, we're not able to ship there yet.

Processing time

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • During busy periods, like sales and holidays, processing may take a little longer. We'll let you know if there's a delay.

Delivery time

  • Once shipped, orders usually arrive within 7–20 business days.
  • The estimated delivery date on each product page is a guide, not a guarantee. Carrier delays, weather, and customs can occasionally add time.

Multiple packages

Our products come from different warehouses, so if you order more than one item, they may arrive in separate packages on different days. You won't be charged extra for this.

Tracking your order

When your order ships, we'll email you a tracking number to the email address used at checkout. Tracking can take a few days to update after shipping, so don't worry if it doesn't show movement straight away.

Customs, duties, and taxes

Furrow Friend is based in Ireland, and some orders may be shipped to you from overseas warehouses. If your local customs office charges import duties or taxes, these are set by your country and are the customer's responsibility. We have no control over them.

Wrong or incomplete address

Please double-check your shipping address at checkout. If you spot a mistake, email us at furrow.friend@gmail.com as soon as possible (see "Changes and cancellations" below). We can't be responsible for orders shipped to an incorrect address entered at checkout, but we'll always do our best to help.

Lost or late packages

  • If your order hasn't arrived within 30 business days of shipping, or tracking hasn't updated for 10 business days, contact us at furrow.friend@gmail.com. We'll work with the carrier and, if the package can't be found, we'll send a replacement or give you a full refund.
  • If tracking says "delivered" but you can't find it, please check with neighbours, building reception, and around your property, then contact us within 7 days of the delivery date and we'll help investigate.

Damaged or wrong items

If something arrives damaged, faulty, or isn't what you ordered, email furrow.friend@gmail.com within 30 days of delivery with your order number and a photo. We'll make it right with a replacement or a refund, at no cost to you. See our Refund & Returns Policy for details.

Changes and cancellations

  • We start preparing orders quickly, so please contact us within 12 hours of placing your order to change or cancel it.
  • If your order hasn't shipped yet, we'll cancel it and give you a full refund, or update it as requested.
  • If it has already shipped, we can't change or cancel it, but you're still covered by our 30-day money-back guarantee.

Questions?

Email us at furrow.friend@gmail.com. We aim to reply within 1–2 business days.